A bit about us! I realised when catching up with a long term client this week that I don’t very often talk to clients about other clients. Obviously, confidentiality is vital but my client wasn’t aware of the variety of businesses we work with. Although we work with a number of solo entrepreneurs, small business owners and local organisations providing administrative support, did you know that Personally Virtual also works with large businesses? Several of our customers are large organisations who employ 200+ staff and already have permanent in-house employed team members providing internal PA support. We have been brought in to provide additional long-term remote support to help the business work more efficiently and effectively, and work successfully alongside the permanent, employed team in order to do this.
One of the questions I get asked quite frequently about this working relationship is, ‘How does it work?’. In my opinion (and experience!), high quality administrative support, call answering services, email management, lead generation and sales assistance, expenses and invoicing help, diary management, holiday cover and travel planning can all be carried out successfully both in-house and externally – it’s the knowledge, skills and professionalism of the individuals carrying out these tasks that makes all the difference; when you’ve got an experienced team of professionals with years of experience behind them, they could be in a cabin in Antarctica and still be able to provide high level support (WIFI permitting, obviously, but you get the point!).
At Personally Virtual, we’ve got an incredibly skilled and highly experienced team of organisational ninjas working together on a variety of projects, supporting everyone from microbusinesses to international organisations. Over the last few years, I have found a dream team who can support consultants and partners within a business seamlessly, without having to be ‘in the room’. Looking at the businesses we support from the outside, no-one would ever know that the high-level PA assistance we provide is done remotely, and from a business’s perspective we are a highly cost-effective administrative support solution, given that we don’t need desk space or computer equipment, and that holiday pay, etc. is not required (and if a Personally Virtual team member goes on holiday, we’ve already got holiday cover prepared!).
So when it comes to finding the right administrative support for your business, it’s worth remembering that it doesn’t have to be an ‘either/or’ situation: you can have a team of in-house administrative professionals, but you can also bring in one or more virtual assistants to support your business short- or long-term to help you work more efficiently. You can also rely solely on these external professionals to support your business if you would prefer not to bring the role of administrative support in-house. We’re here for whatever works for your unique business, and can develop a package of support that fits your needs.